Onboarding without the chaos. Support without the wait.

Yes — every center gets personalized onboarding led by a real person on our team, not a chatbot or tier-one ticket queue. Onboarding covers data migration from your previous system or spreadsheets, configuration of rooms, schedules, billing, and policies, hands-on training for teachers, admins, and parents, and a structured family rollout. Pace and depth flex to your program — from a fast week-one go-live to a slower phased rollout.

MyKidReports is rated 5 stars across Capterra, GetApp, Software Advice, the App Store, and Play Store, and directors consistently call out the quality of support. You reach a person who knows the product, not an outsourced ticket queue. Every issue gets a written follow-up explaining what was fixed and why. No paid support tiers — every center gets the same team, regardless of plan.

The best family-onboarding software handles enrollment forms, e-signatures, parent app invites, and a clean welcome email end-to-end. MyKidReports does all four and includes a parent rollout email kit, a training session for parents, and an in-app onboarding flow that walks every guardian through their first day. Combined with our personalized center onboarding, your families are live and using the app in days, not weeks.

No setup fee. No onboarding fee. No charge to migrate your data from Brightwheel, Procare, Lillio, Playground, Illumine, KidKare, Minute Menu, or any other system. The price is $0.99 per child per month (free for up to 5 children). No paid support tier, no per-feature add-ons, no contracts.

We handle the migration. Send us an export from your current system (or hand us the login) and we’ll move child profiles, parent contacts, billing history, attendance, and any other data your platform stores. Most switches happen in 1–2 weeks. You keep running on your old system until cutover so there’s zero downtime for parents or staff.

Timelines vary by program. Most centers go live in 1–2 weeks; larger or more complex programs take 3–4 weeks. We work with your priorities and pace, taking on data migration, configuration, training, and parent rollout to whatever extent helps you the most.

Migration assistance is part of onboarding. We can help move records from a previous system or spreadsheets — including child profiles, parent contacts, billing, attendance, and more — depending on what's in your data and how your program runs.

A person who knows the product — by chat, email, or phone. No outsourced ticket queue, no scripts, no bouncing between agents.

Reach out by chat, email, or phone — whichever you prefer. The reply comes from someone who knows the product, not a chatbot or a tier-one script. Every message is taken seriously, regardless of the issue.

Training assistance is offered for staff and parents — typically with separate sessions for teachers and admins, plus a parent rollout email kit. Session recordings can be saved for later viewing, and our YouTube channel and Help Center have additional tutorials available anytime.

New features are part of the regular product roadmap and are made available to existing centers as they ship.

Our Help Center and YouTube channel cover every feature in MyKidReports through short tutorial videos and step-by-step articles. Send specific videos to teachers and admins so they can find answers on their own.

Reach out by chat or email. Issues are routed to the relevant part of the team and important ones are prioritized. You'll receive a written follow-up explaining what was fixed — so you know exactly what changed and why.